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Designing an authentic reputation system
Product Design · Medium team
There wasn't a good way to know if a Meetup event was worth attending, the platform's content had evolved organically with no real quality signal, and building trust across the platform had become a company-wide problem.
Post event feedback flow
What I did
- •Led product strategy and research, then design direction
- •Ran user research to define what "quality" meant on Meetup
- •Designed a 5-star rating system, event highlights, and private organizer feedback
- •Defined success metrics across the member and organizer ecosystem
Outcomes
- •Increased first-time RSVPs and joins to high-quality groups during the beta rollout
- •Surfaced organizer-side risks early, leading to a deliberate decision to pause scaling past beta